0
Community Thrive Score™
0
Community Health Score™
0%
Family Engagement™
0%
Move-In Success™
Thrive Score™● Live
Proprietary resident wellbeing score · 0–100 · built from family engagement, participation, dining, transportation, wellness, and medication reminder compliance
Eleanor Vance
0
▲
Robert Chen
0
▼
Margaret O'Brien
0
▲
Patricia Alvarez
0
▼
Ruth Goldman
0
▲
Resident Match Engine™
Intelligent home placement recommendations based on mobility, lifestyle, social preferences, and family visitation patterns
Prospective Resident — Intake Profile #2026-114
Home 09
94% Compatible
- Shared interest: gardening & music
- Preferred quiet wing, low foot traffic
- Pet-friendly home, resident has a cat
- Family visits 3x/week — close to visitor parking
Home 0388%
Home 0681%
Family Pulse™● Live
Family engagement intelligence
0
Portal Logins (30d)
0
Avg Visits / Month
Disengagement Alert
Whitfield Family (James, Home 04) — No portal login in 18 days, down from weekly average
Whitfield Family (James, Home 04) — No portal login in 18 days, down from weekly average
Community DNA™● Live
Community relationship intelligence
0
Friend Groups
0
Dining Groups
Eleanor Vance & Ruth GoldmanGarden Club, weekly tea
Margaret O'Brien & Walter BriggsChess, morning walks
Move-In Success Predictor™● Live
Tracking successful resident integration
Henry Lin18 daysScore 88Low Risk
Grace Park12 daysScore 91Low Risk
Community Pulse™● Live
Executive intelligence dashboard
Occupancy0%
Happiness0/10
Dining Use0%
Transport Use0%
Opportunity Engine™● Generating
Outcome-based recommendations to improve resident wellbeing and reduce family burden. The objective is quality-of-life optimization, not sales.
Transportation Package
Thrive Score™ +6
Robert Chen, Home 02
Why: Required transportation support 8 times in the last 30 days.
- 12 hours returned to family monthly
- Reduced missed appointments
- Increased community participation
Dining Companion Program
Thrive Score™ +9
Patricia Alvarez, Home 07
Why: Dining participation down 40% over 2 weeks; correlates with recent low appetite notes.
- Improved nutrition tracking
- Earlier detection of wellness changes
- Increased social engagement
Wellness Companion Visits
Thrive Score™ +5
James Whitfield, Home 04
Why: Family portal engagement dropped 60% in 18 days; resident may benefit from additional check-ins.
- Earlier family re-engagement
- Reduced isolation risk
- Proactive family communication
Community Hub
Live Digital Twin · SC Connect Demo Community · 11 residents across 9 homes
8 Safe
3 Needs Attention
Live
9 Homes · 11 Residents Connected
Home 01
Eleanor
Eleanor
Home 02
Robert & Henry
Robert & Henry
Home 03
Margaret
Margaret
Home 04
James
James
Home 05
Dorothy & Grace
Dorothy & Grace
Home 06
Harold
Harold
Home 07
Patricia
Patricia
Home 08
Walter
Walter
Home 09
Ruth
Ruth
Click any home to see who lives there — click a resident’s card to open their full profile.
11
Total Residents
87%
Occupancy Rate
3
Active Alerts
6/8
Staff On Site
11
Total Residents
87%
Occupancy Rate
3
Active Alerts
6/8
Staff On Site
Resident Profile
Select a resident from Community Hub, or choose below
—
—
| Age / DOB | — |
| Move-In Date | — |
| Home Assignment | — |
| Care Level | — |
| Emergency Contact | — |
| Primary Physician | — |
—
Wellness Score
—
Medication Compliance
—
Family Engagement
—
Fall Risk Score
Quick Actions
Doctors & Associated Facilities
| Facility / Role | Provider | Last Visit | Status |
|---|---|---|---|
| Primary Care | — | Jun 14, 2026 | Active |
| Cardiology | Dr. Marcus Webb, Piedmont Heart Institute | May 30, 2026 | Active |
| Dialysis Lab Center | SC Connect Demo Community Renal Care | Jun 18, 2026 | N/A — Not Required |
| Physical Therapy | Atlanta Rehab Partners | Jun 19, 2026 | Active |
Connect to External EMR
Sync records seamlessly so every provider sees the same up-to-date care picture.
Resident Care Team
Sarah Mitchell
Lead Caregiver · 6 yrs experience
Marcus Webb
Caregiver · 3 yrs experience
Active Maintenance Requests — This Home
No active maintenance requests for this home.
Family Network
Family tree & relationship access for Eleanor Vance · Home 01
Eleanor Vance
Resident
Patricia Vance-Hill
Daughter
(404) 555-0142
patricia.hill@email.com
patricia.hill@email.com
❤
Michael Hill
Son-In-Law
(404) 555-0143
michael.hill@email.com
michael.hill@email.com
Olivia Hill
Granddaughter
Connor Hill
Grandson
91%
Family Engagement Score
4
Active Family Portal Users
12
Visits / Calls This Month
Family Connect™ Portal — Message Center
Reach out directly to emergency contacts, or review messages family members have sent in.
Thank you for the update on Mom’s physical therapy! Glad to hear she’s doing well.
Of course! She had a great session today and even joined the gardening group afterward.
We’ll be visiting this Friday around 10am — just wanted to confirm that still works.
Care Plans
Eleanor Vance · Home 01 · Updated June 19, 2026
Care Goals
Maintain independent mobility88%
Increase social engagement to 4x/week72%
Stabilize blood pressure within target range65%
Interventions
- Weekly physical therapy — balance and strength training
- Daily medication reminder via SC Connect™ companion check-in
- Bi-weekly nutrition consultation with community dietitian
Risk Indicators
Fall Risk
Low
Nutrition Risk
Low
Memory Care Risk
Low
Hospitalization Risk
Low
Recent Assessments
| Fall Risk Assessment | Jun 12, 2026 | Low Risk |
| Cognitive Screening (MMSE) | May 28, 2026 | 28/30 |
| Nutrition Risk Screening | Jun 1, 2026 | Low Risk |
Progress Notes
June 19, 2026 · Sarah Mitchell, Caregiver
Eleanor participated actively in morning garden therapy. Mood positive, mobility steady.
June 17, 2026 · Dr. Aisha Roberts
Routine check-in. Blood pressure trending well within target. Continue current plan.
Eleanor’s Weekly Schedule
Mon
9:00 AM
Wellness Therapy Visit
Wellness Therapy Visit
2:00 PM
Family Video Call
Family Video Call
Tue
10:30 AM
Dining Reservation
Dining Reservation
Wed
11:00 AM
Provider Telehealth (Referred)
Provider Telehealth (Referred)
Thu
1:00 PM
Garden Hour
Garden Hour
Fri
10:00 AM
Family Visit
Family Visit
Sat
11:00 AM
Social Hour
Social Hour
This resident’s personal calendar — visible to family, caregivers, and the resident’s own portal.
Medication Reminder Service
Eleanor Vance · Home 01 · Non-clinical reminder support, Phase 2
SC Connect™ sends scheduled medication reminders and logs acknowledgment — it does not administer medication or provide clinical oversight during Phase 2.
| Medication Reminder | Reminder Schedule | Prescribing Provider | Pharmacy on File | Next Reminder | Reminder Compliance |
|---|---|---|---|---|---|
| Lisinopril | Once Daily — Morning | Dr. Aisha Roberts | CVS SC Connect Demo Community | Tomorrow, 8:00 AM | 98% |
| Metformin | Twice Daily | Dr. Aisha Roberts | CVS SC Connect Demo Community | Today, 6:00 PM | 94% |
| Atorvastatin | Once Daily — Evening | Dr. Aisha Roberts | CVS SC Connect Demo Community | Today, 8:00 PM | 96% |
| Vitamin D3 | Once Daily | Dr. Aisha Roberts | CVS SC Connect Demo Community | Tomorrow, 8:00 AM | 100% |
97%
Avg Reminder Compliance
0
Missed Reminders (7 Days)
4
Active Medication Wellness Support
Medication Access Navigator
AI-assisted coordination · configurable responsibility · human-approved actions
Serenity Intelligence can identify the barrier, draft the route, prepare outreach, and monitor follow-up. A permitted human approves external communication, clinical escalation, and case resolution.
CASE MA-1048 · ELEANOR VANCE
Atorvastatin 20 mg
Next scheduled reminder today at 8:00 PM
Medication not dispensed
The pharmacy could not verify the prescription insurance information on file. This is an administrative access barrier, not a clinical determination.
The pharmacy could not verify the prescription insurance information on file. This is an administrative access barrier, not a clinical determination.
SI
Serenity Intelligence prepared the next step
Call the pharmacy to confirm what insurance information is missing. Document the pharmacy response. Do not change the medication or provide clinical guidance.
Suggested call guide: “I am an authorized care coordinator calling about Eleanor Vance’s prescription. Please confirm the administrative reason it was not dispensed and what information is needed. I am not requesting a medication change.”
Family notification · human approval requiredDraft
Eleanor’s medication was not dispensed because the pharmacy could not verify the insurance information on file. Pamela has been assigned to contact the pharmacy. No action is needed from you yet. We will send another update after the pharmacy confirms what is required.
Approved by Pamela Reynolds and shared with Eleanor’s authorized family. The event was added to the audit trail.
Insurance
Eleanor Vance · Coverage & eligibility
| Plan Type | Provider | Policy ID | Status | |
|---|---|---|---|---|
| Medicare Part A & B | Centers for Medicare & Medicaid | XXX-XX-4471 | Active | |
| Medicare Supplement Plan G | Blue Cross Blue Shield | BC-88291 | Active | |
| Long Term Care Insurance | Genworth Financial | GW-LTC-22841 | Active | |
| VA Aid & Attendance Benefit | Department of Veterans Affairs | VA-PEND-0093 | Pending |
Claims Tracking
| Date | Service | Amount | Status |
|---|---|---|---|
| Jun 14, 2026 | Physical Therapy — 4 sessions | $680 | Paid |
| Jun 8, 2026 | Telehealth Consultation | $145 | Paid |
| Jun 19, 2026 | Nutrition Consultation | $120 | Pending |
4
Active Coverage Plans
$945
Reimbursed This Month
1
Pending Renewal
Billing & Practice Management
All residents · click a resident to view invoices & claims
$53.7K
Total Monthly Billed
97.8%
Collections Rate
$945
3rd-Party Referrals Pending
2
Accounts Past Due
| Resident | Home | Monthly Total | Status |
|---|---|---|---|
| Eleanor Margaret Vance |
Home 01 | $4,883 | Current |
 Robert Allen Chen |
Home 02 Rm A | $4,883 | Past Due |
 Henry Tomas Lin |
Home 02 Rm B | $4,883 | Current |
 Margaret Louise O'Brien |
Home 03 | $4,883 | Current |
 James Edward Whitfield |
Home 04 | $4,883 | Past Due |
 Dorothy Anne Kim |
Home 05 Rm A | $4,883 | Current |
 Grace Min-Sook Park |
Home 05 Rm B | $4,883 | Current |
 Harold David Jennings |
Home 06 | $4,883 | Current |
 Patricia Rose Alvarez |
Home 07 | $4,883 | Past Due |
 Walter Lee Briggs |
Home 08 | $4,883 | Current |
 Ruth Esther Goldman |
Home 09 | $4,883 | Current |
Workforce Management
Manager-only · staffing, maintenance, and executive operations in one place
Sarah Mitchell
Lead Caregiver
★★★★½★
4.9
(142 ratings · families & staff)
Specializes In
Dementia CareWound CareFamily Communication
Known for calm, steady communication with anxious family members during health changes.
● Clocked In
Marcus Webb
Caregiver
★★★★½★
4.7
(89 ratings · families & staff)
Specializes In
Mobility SupportMedication RemindersPhysical Therapy Escort
Strong hands-on mobility support; residents consistently note his patience during PT escorts.
● Clocked In
Priya Patel
Caregiver
★★★★½★
4.8
(104 ratings · families & staff)
Specializes In
Social EngagementDining SupportActivity Coordination
Drives community participation — residents she supports show the highest activity engagement scores.
● Scheduled
8
Total Staff
88%
Staff Utilization
0%
Agency Coverage
3.5
Overtime Hrs This Week
Staff Schedule — Drag a Caregiver onto a Day, Then Assign a Resident
Drag any caregiver chip below onto a day column to schedule their shift. You’ll then be asked which resident to assign them to.
Sarah Mitchell Marcus Webb Priya PatelMon
Tue
Wed
Thu
Fri
Sat
Sun
| Ticket | Item | Home | Category | Priority | Status | ETA |
|---|---|---|---|---|---|---|
| WO-2241 | Bathroom Grab Bar Repair | Home 04 | ADA Compliance | High | In Progress | Today, 2:15 PM |
| WO-2238 | HVAC Filter Replacement | Home 03 | HVAC | Low | Open | Jun 22, 2026 |
| WO-2235 | Smart Lock Battery | Home 06 | Electrical | Medium | Resolved | Completed |
| WO-2230 | Garden Path Resurfacing | Common Area | Landscape | Low | Open | Jul 1, 2026 |
2
Open Tickets
1
In Progress
5
Resolved This Week
100%
ADA Compliance
Internal communication between caregivers, maintenance, and management — separate from the Family Connect™ portal.
Sarah Mitchell, Lead Caregiver · 8:40 AMRobert in Home 02 reported feeling dizzy this morning. I’ve flagged it for his physician and I’m heading over now to check on him.
Thank you for the quick flag. Keep me posted — let’s loop in his physician if it doesn’t resolve by 11.
Marcus Webb, Caregiver · 1:50 PMBathroom grab bar in Home 04 is loose — submitted a maintenance ticket, marked high priority for James’s safety.
Good catch. Maintenance has been notified, ETA logged. Nice work staying ahead of it.
87%
Occupancy Rate
3
Move-Ins (MTD)
1
Move-Outs (MTD)
$53.7K
Monthly Revenue
97.8%
Collections Rate
8
Claims Pending
94%
Staffing Coverage
88%
Caregiver Utilization
2
Maintenance Backlog
9.1
Resident Satisfaction
8.8
Family Satisfaction
42%
Net Operating Margin
This Is the Same Platform That Licenses to Other Operators
Every metric on this dashboard — occupancy, revenue, staffing, satisfaction — runs on SC Connect™. The exact same operating system community managers see here is what we license to third-party senior living operators for $8–$18 per bed, per month.
Support Center
All requests across the community
| Ticket | Category | Subject | Requester | Status | Date |
|---|---|---|---|---|---|
| ST-991 | Family Request | Update emergency contact info | Patricia Vance-Hill | Resolved | Jun 18, 2026 |
| ST-993 | Transportation | Schedule ride to specialist appointment | Sarah Mitchell | Assigned | Jun 19, 2026 |
| ST-994 | Maintenance | Bathroom grab bar repair | System (Auto) | Escalated | Jun 19, 2026 |
| ST-995 | Dining | Dietary restriction update | Dorothy Kim | Open | Jun 20, 2026 |
1
Open
1
Assigned
1
Escalated
1
Resolved Today
Serenity Intelligence™
Predictive wellness intelligence · Community-wide
7-Week Wellness Index Trend
8.1
Wellness Index
84%
Social Engagement
93%
Medication Reminder Compliance
78%
Activity Participation
87%
Family Interaction
62%
Transportation Usage
71%
Care Utilization
14%
Hospitalization Risk
Predictive Indicators
Serenity Intelligence™ surfaces wellness patterns for staff awareness — flagging early signals like irregular sleep, reduced social engagement, or missed medication reminders before they become incidents. The system informs; trained, non-clinical staff decide when to escalate to a resident’s own physician.
2 Residents Flagged for Review
7 Residents Trending Positive
Serenity Creek Care Model — Phased Roadmap
Phase 2 · Now
Community & Wellness
- Community Living
- Wellness Programming
- Transportation
- Medication Reminders
- Dining Programs
- Family Portal & SC Connect™
No direct home health, skilled nursing, personal care aides, or clinical services.
Phase 3
Expanded Wellness
- Expanded Wellness Programming
- Care Coordination
- Remote Monitoring
- Provider Partnerships
Phase 4
Serenity Home Health™
- Personal Care
- Home Health Services
- Expanded Care Delivery
Communication & Televisit Platform
SC Connect™ — connecting residents, families, caregivers, and providers across web, mobile, and in-room devices
⌄
Notifications
Family Video Connect™
Patricia Vance-Hill is calling Eleanor…
Now
SC Connect™
Scheduled visit reminder: Patricia at 2:00 PM today
12m ago
Family Pulse™
Olivia & Connor Hill viewed Eleanor’s profile
1h ago
Family Video Connect™
Patricia Vance-Hill
Daughter · One-touch call
Patricia Vance-Hill
Daughter
Michael Hill
Son-In-Law
Olivia & Connor Hill
Grandchildren
Today
Patricia — 2:00 PM
Recurring weekly visit
Sat
Olivia & Connor — 11:00 AM
Weekend family gathering
Yesterday
Patricia Vance-Hill
12 min
Jun 18
Michael Hill
8 min
Jun 16
Olivia & Connor Hill
15 min
Emergency Family Connect
Instantly reaches all emergency contacts and the on-site caregiver simultaneously.
Patricia Vance-Hill
You
00:00
Family Video Connect™
Residents and authorized family members start secure video calls directly through SC Connect™ — one touch, no app-juggling. Tap the camera icon or a contact to start a live call.
- One-Touch Video Calling
- Scheduled & Recurring Family Visits
- Family Contact Directory
- Call History
- Emergency Family Connect
Coming: Photo Sharing · Voice Messages · Virtual Family Gatherings
⌄
Notifications
Telehealth Connect™
Dr. Aisha Roberts is ready to begin your visit
Now
SC Connect™
Lab results from Jun 10 are now available
25m ago
Records
Medication list synced from Dr. Webb’s office
2h ago
Telehealth Connect™
Dr. Aisha Roberts
Primary Care · Starting now
Dr. Aisha Roberts
Primary Care
Dr. Marcus Webb
Cardiology
Dr. Karen Ito
Geriatric Medicine
Today
Dr. Roberts — 9:45 AM
Primary Care Check-In
Jun 25
Dr. Webb — 2:00 PM
Cardiology Follow-Up
Jun 14
Dr. Roberts
Routine check-in, BP within target
May 30
Dr. Webb
Cardiology follow-up, stable
Medication List — Updated Jun 19
Lab Results — Jun 10
Care Plan Summary
FHIR R4 · HL7 · SMART on FHIR
Records sync automatically with connected provider systems — no duplicate entry.
Dr. Aisha Roberts · Primary Care
HIPAA-Compliant Session
Eleanor
00:00
Telehealth Connect™
Integrated virtual visits between resident, provider, caregiver, and (optionally) family — reducing unnecessary transportation and improving access to care. Tap a provider to start a visit.
- Primary Care, Behavioral Health & Specialty Visits
- Appointment Scheduling & Provider Invitations
- Visit Documentation & Provider Notes Storage
- Visit History
- HIPAA-Compliant Communications
⌄
Notifications
Reminders
Time for your morning medication
Now
Events
Garden Club starts in 30 minutes
10m ago
Family Video Connect™
Patricia Vance-Hill sent you a message
45m ago
Good Morning, Eleanor
Patricia Vance-Hill
Daughter · Available now
Michael Hill
Son-In-Law
Olivia & Connor Hill
Grandchildren
10:00 AM
Garden Club
Courtyard
1:00 PM
Chair Yoga
Wellness Room
3:30 PM
Book Club
Library
6:00 PM
Community Dinner
Dining Hall
Next Pickup: Tomorrow, 10:00 AM
Dining outing to SC Connect Demo Community Farmers Market
Jun 18
Specialist Appointment
Breakfast
Scrambled eggs, oatmeal, fresh fruit
Lunch
Grilled chicken, garden salad, soup
Dinner
Herb salmon, roasted vegetables
91
Thrive Score™
Up 4 points this week
Physical Therapy9:15 AM
Morning Walk8:00 AM
Chair Yoga1:00 PM
8:00 AM
Lisinopril — Taken
6:00 PM
Metformin
8:00 PM
Atorvastatin
Dr. Aisha Roberts
Primary Care · Next visit Jun 25
Sarah Mitchell
Your Caregiver · On Site
Resident Home Hub™
Every Serenity Creek residence includes a dedicated iPad — the resident’s simple, intuitive digital home hub. Tap any app icon to explore the full experience.
- Family Video Calls & Community Events
- Transportation Requests & Dining Menus
- Wellness Calendar & Medication Reminders
- Community Announcements & Support Requests
- Telehealth Visits & Serenity Intelligence™ Recommendations
⌄
Notifications
SC Connect™
Eleanor — Medication reminder window opens in 15 min
Now
SC Connect™
James — PT escort in 20 min, Home 04
2m ago
Messages
Kiarra Smith: Thanks for the quick flag, keep me posted.
8m ago
Serenity Intelligence™
New wellness pattern flagged for James Whitfield
22m ago
Sarah Mitchell
Lead Caregiver · 7:00 AM–3:00 PM
Today’s Tasks
Eleanor Vance
Home 01
Morning Check-In8:02 AM
Medication Reminder Sent8:15 AM
Care Note Logged9:40 AM
Family Video Call Assist2:00 PM
James Whitfield
Home 04
Morning Check-In7:48 AM
Mobility Concern Flagged8:20 AM
PT Escort1:00 PM
Wellness Check-In3:30 PM
Patricia Alvarez
Home 07
Morning Check-In7:55 AM
Breakfast Skipped — Logged8:30 AM
Extended Wellness Check11:00 AM
Family Notification Call11:30 AM
My Residents
Eleanor Vance
Home 01
Care Note
Resident participated in gardening activities this morning. Mood positive, mobility steady. No concerns to report.
James Whitfield
Home 04
Care Note
James reported increased knee discomfort during morning walk. Flagged for PT re-evaluation. Escorting to 1:00 PM appointment.
Patricia Alvarez
Home 07
Care Note
Patricia reported poor sleep and low appetite. Conducting extended wellness check. Family notified proactively.
Secure Messages
Thanks for the quick flag on Robert this morning. Keep me posted.
Will do — heading to check on James now for his PT escort.
Can you cover my 2pm med round? Stuck in traffic.
Type a message…
Serenity Intelligence™
Thrive Score™ Alert
Patricia Alvarez
Patricia’s Thrive Score dropped 6 points this week — sleep and appetite are the primary drivers.
Pattern Detected
James Whitfield
James has reported knee discomfort 3x in 2 weeks. Consider flagging for care plan review.
Positive Trend
Eleanor Vance
Eleanor’s engagement score is up 8% this month — gardening and social hours are driving it.
Mobile Caregiver App — Sarah Mitchell, Live
Mobile Caregiver Experience™
Caregivers are never tied to a desktop — full documentation and communication from anywhere in the community. Tap through the tabs on the phone to explore.
- Resident Profiles & Care Notes On the Go
- Task Completion & Visit Verification
- Scheduling & Secure Messaging
- Photo Uploads & Telehealth Participation
- Serenity Intelligence™ Insights
⌄
Notifications
SC Connect™
Eleanor completed Physical Therapy — Thrive Score™ up 2 points
Now
Transportation
En route to SC Connect Demo Community Medical Plaza
5m ago
Messages
Sarah Mitchell: Eleanor had a wonderful morning in the garden!
18m ago
SC Connect™
Reminder: Family Video Call scheduled at 2:00 PM
1h ago
Patricia Vance-Hill
Eleanor’s Daughter · Family Portal
SC Connect™ Video
Eleanor Vance
would like to video call
Tap the camera to answer with video
Eleanor Vance · Home 01
You
00:00
Eleanor · Today
91
Thrive Score™
▲ Up 4 pts this week
Physical Therapy Complete9:15 AM
Breakfast Complete8:10 AM
Family Video Call2:00 PM
Family Pulse™
You’ve visited the portal 4x this week — Eleanor’s engagement score reflects your involvement.
Video Calls
Eleanor is requesting a video call right now.
Eleanor Vance
Tap to answer the call
Recent Calls
Yesterday, 3:00 PM12 min
Jun 18, 10:30 AM8 min
Transportation Tracking
En Route
Specialist Appointment Pickup
Driver arriving in 8 minutes. Eleanor will arrive at SC Connect Demo Community Cardiology by 2:15 PM.
Upcoming
Tomorrow, 10:00 AMDining Outing
Invoices & Documents
June StatementPaid
$4,883.00
Documents
Care Plan — June 2026
Family Orientation Packet
June Statement.pdf
Care Team Messages
Eleanor had a wonderful morning in the garden club! Mood and appetite are great today.
That’s wonderful to hear, thank you for the update!
Reminder: we’ll be video calling at 2:00 PM today for your weekly visit.
Type a message…
Family Command Center — Patricia Vance-Hill, Live
Family Command Center™
A dedicated mobile experience that keeps families continuously informed and engaged. Tap “Video” below, then answer the call to see how a family video visit feels in real time.
- Resident Updates & Family Pulse™
- Video Calls & Transportation Tracking
- Invoices, Documents & Care Team Messaging
- Appointment Reminders
- Thrive Score™ Visibility & Serenity Intelligence™ Recommendations
External EMR Integration
SC Connect™ is built for interoperability — allowing providers to access resident information and conduct telehealth visits without duplicating workflows.
FHIR R4
HL7
SMART on FHIR
Future API Integrations
Potential Integrations
Epic
Cerner
eClinicalWorks
Athenahealth
NextGen
Other Provider Systems
Billing and Interoperability Integrations
Mock integration command center with realistic claims, EVV, eligibility, remittance, and clinical data exchange activity
Claims this month184
First pass acceptance96.2%
Pending EVV visits7
Expected reimbursement$86,420
HHAeXchange
Planned EVV and home care billing workflow for visit confirmation, authorization matching, exception review, and payer submission.
Planned connectorTriZetto Provider Solutions
Planned clearinghouse workflow for eligibility checks, professional claims, claim status, electronic remittance, and denial follow up.
Planned connectorFHIR R4 and HL7
Standards based exchange layer for resident demographics, conditions, medications, observations, encounters, and care plans.
Demo mapping readySFTP and EDI Gateway
Batch exchange simulation for 837 claims, 835 remittance files, 270 and 271 eligibility transactions, and audit receipts.
Demo activePayroll Export
Validated caregiver hours, mileage, shift differentials, and exception codes prepared for payroll processing.
Demo activePharmacy and eMAR
Planned medication profile, refill status, administration record, and reconciliation exchange with approved partners.
Future phaseRecent mock transaction activity
Synthetic records for product demonstration only
| Reference | Resident | Payer | Service | Integration route | Status | Amount |
|---|---|---|---|---|---|---|
| CLM 260814 0184 | Eleanor Vance | Keystone First | Personal assistance | HHAeXchange to TriZetto | Accepted | $486.00 |
| EVV 260814 0097 | James Whitfield | PA Health and Wellness | Respite | HHAeXchange | Review | $252.00 |
| ELG 260815 0031 | Robert Chen | UPMC Community HealthChoices | Eligibility 270 and 271 | TriZetto | Eligible | Not applicable |
| ERA 260813 0052 | Margaret O'Brien | Private payer | Remittance 835 | TriZetto | Posted | $1,184.50 |
| CLM 260812 0161 | Ruth Goldman | Keystone First | Community integration | TriZetto | Correction needed | $378.00 |
| EVV 260815 0104 | Henry Lin | Private pay | Companion visit | SC Connect direct | Verified | $198.00 |
Caregiver App Experience
A complete interactive shift workspace for assigned residents, care plans, documentation, handoff, and incident workflows
Caregivers can document only assigned residents. Billing, insurance, Community Hub administration, workforce configuration, and permission settings remain restricted.
Eleanor Vance
Shift plan2 of 5 complete
Tasks complete2 / 5
Next due11:30 AM
Open notes1
Shift alerts0
Provider-approved mobility instruction is active. Review the care plan before the next transfer. Cove can help locate the instruction but cannot interpret or change it.
9:42 AM
Breakfast and hydration logged
Good appetite, 12 oz fluids documented by Sarah Mitchell.
8:16 AM
Medication workflow acknowledged
Recorded within authorized workflow. No exception noted.
Individualized plan for Eleanor Vance. Follow only the current provider-approved instructions shown in the resident record.
Resident log saved to the synthetic timeline and audit trail.
Handoff published and acknowledgment assigned to the next shift.
For emergencies, follow the organization’s emergency procedure immediately. This form does not replace emergency response or clinical judgment.
Incident report created, timestamped, and routed for management review.
Family Connect Experience
A bright, reassuring family view for updates, messages, documents, activity, and secure video connection
Family members see information for their authorized resident only. Clinical editing, staff notes, other resident records, billing operations, and management views remain restricted.
Roles and Permissions
Role based access demonstration for least privilege workflows across care, operations, billing, and family access
Caregiver
Assigned residents, daily logging, care plans, medication reminders, handoff, and communication.
Billing Team
Insurance verification, claims, remittance, denials, billing records, and integration activity.
Management
Community Hub, resident operations, workforce, intelligence, billing oversight, and reporting.
Family
Authorized resident updates, family messaging, video connection, documents, and statements.
| Capability | Caregiver | Billing Team | Management | Family | Administrator |
|---|---|---|---|---|---|
| Resident profile | Assigned residents | Demographics only | Full | Authorized resident | Full |
| Resident logging and care plans | Create and update | No access | Review and manage | View approved updates only | Full |
| Community Hub | No access | No access | Full | No access | Full |
| Insurance verification | No access | Full | Full | No access | Full |
| Billing and claims | No access | Full | Oversight | Statements only | Full |
| Workforce management | Own schedule | No access | Full | No access | Full |
| Role administration | No access | No access | Assignment request | No access | Full |
Controlled Medication Safety
Documentation and risk visibility for opioids and other controlled medications without changing a prescription or giving clinical advice
Chain of custody
Shift count and dual attestation
Opening and closing counts, secure storage checks, witness confirmation, discrepancy escalation, and immutable audit history.
Administration context
PRN reason and response log
Captures the authorized indication, ordered parameters, administration time, observation window, and required follow up documentation.
Risk visibility
Sedation, cognition, bowel and fall observations
Surfaces caregiver observations for licensed clinical review. It does not diagnose, calculate a dose, or recommend changing therapy.
Reconciliation
Pharmacy dispense and order match
Compares the active order, pharmacy fill record, on hand quantity, discontinued orders, and returned or destroyed medication documentation.
Escalation
Missing dose and discrepancy workflow
Freezes the affected record, preserves audit evidence, alerts authorized leadership, and guides required organization policy steps.
Preparedness
Naloxone readiness record
Tracks organization approved availability checks, expiration dates, trained responders, and emergency procedure acknowledgment.
| Medication | Order source | Last documented | Count | Required follow up | Status |
|---|---|---|---|---|---|
| Controlled medication A | Primary care office | 8:16 AM | 18 units | Observation due 10:15 AM | In progress |
| Controlled medication B | Pain specialist | 9:02 PM | 24 units | None open | Reconciled |
| Controlled medication C | Hospital discharge | Not started | Pending delivery | Prescriber clarification | Hold for review |
Nutrition and Weekly Meal Requests
Resident choice, approved nutrition profiles, vendor fulfillment, private cooking, intake visibility, and family participation
Nutrition profile on file: clinician approved heart conscious pattern, texture regular, no known food allergy, resident dislikes mushrooms. Demo data only.
Monday
Herb chicken and barley
Green beans, roasted squash, fruit cup
Private kitchen
Tuesday
Turkey meatloaf
Mashed cauliflower, carrots, applesauce
Mom’s Meals concept
Wednesday
Lemon baked fish
Brown rice, spinach, pear
Private kitchen
Thursday
Vegetable lentil bowl
Whole grain roll, seasonal fruit
Meals on Wheels concept
Friday
Rosemary turkey
Sweet potato, broccoli, peach cup
Mom’s Meals concept
Saturday
Resident choice night
Approved options shown by preference
Private kitchen
Sunday
Family table supper
Shared menu with alternate selection
Serenity Creek
Profile guardrails
Diet orders and preferences stay separate
Clinical restrictions require authorized approval. Preferences, culture, faith, texture, allergies, appetite, and favorite foods remain visible without being confused with medical orders.
Intake signals
What was offered versus what was eaten
Caregivers can log acceptance, substitutions, hydration, appetite changes, weight trend context, and when an authorized reviewer should be notified.
Family connection
Family recipes and celebration meals
Families can submit a favorite recipe or special request. Kitchen teams review ingredients, safety, availability, and approved nutrition requirements.
Medical Updates and Care Transition Inbox
Turn approved office visit notes and discharge paperwork into reviewed caregiver tasks without letting AI practice medicine
Import a visit summary or discharge document
PDF, scan, FHIR document, Direct message, portal export, or photographed paper. Demo import uses synthetic content.
Step 1
Capture sourceDocument, provider, encounter date, patient match, and provenance are preserved.
Step 2
Extract candidate updatesPossible medications, appointments, restrictions, warning signs, and instructions are highlighted.
Step 3
Authorized reviewA qualified team member accepts, edits, rejects, or seeks clarification before anything becomes actionable.
Step 4
Assign and close loopApproved tasks reach the right caregiver with due dates, acknowledgment, escalation, and completion evidence.
No document is being processed. Select the demo above to preview the review workflow.
| Candidate update | Source wording | Owner | Due | Review state |
|---|---|---|---|---|
| Follow up appointment | Primary care follow up requested | Care coordinator | Within 7 days | Approved demo |
| Medication reconciliation | Compare discharge list with active MAR | Authorized clinical reviewer | Today | Review needed |
| Mobility instruction | Continue provider documented assistive device instruction | Caregiver after approval | Each shift | Pending approval |
| Clarification request | Two documents show different stop dates | Provider office | Open | Do not act |
Proactive Care Lab
Future concepts for dignified, preventive operations built around consent, human review, and explainable signals
Quiet Change Radar
Combines changes in appetite, gait notes, sleep, social participation, and daily routines into a review queue without making a diagnosis.
Care Drift Detector
Finds repeated late tasks, missed documentation, plan deviations, and handoff gaps before they become normalized.
Resident Consent Ledger
Shows who may see which information, which family members receive what updates, and when consent changed.
Personhood Profile
Preserves routines, culture, communication style, meaningful memories, calming preferences, and topics to avoid.
Room Microclimate
Consent based monitoring of temperature, humidity, lighting, air quality, and sleep disrupting environmental patterns.
Staff Cognitive Load
Highlights assignment imbalance, interruption pressure, documentation backlog, and fatigue risk without punitive scoring.
Family Burden Signal
Detects unanswered questions, repeated calls, transport strain, and low engagement so staff can offer human support.
Emergency Continuity Pack
Builds a current evacuation and transfer packet with contacts, mobility needs, medications, communication needs, and consent.
Supply Forecast
Predicts routine care supply needs from approved plans and consumption, then requests human confirmation before ordering.
Belonging Map
Suggests consent based social opportunities from interests and routines while avoiding manipulative or stigmatizing labels.
Transportation Chain
Coordinates vehicle, escort, appointment, pickup confirmation, family visibility, and return handoff in one timeline.
After Hours Safety Brief
Creates a concise, role appropriate handoff of approved risks, open tasks, expected arrivals, and escalation contacts.